United KingdomTroubleshooting and Product Support
Visit the Excalibur website www.excalibur-publishing.com for technical support. You can contact us for technical support or other queries by selecting the "Contact Us" button in the Company drop down menu.
Alternatively please send an e-mail to
Please include as much information as you can including the details shown by the DirectX (DXDIAG) on your computer.
If you are unable to e-mail us then you may call +44 (0)1869 338428 and we will arrange for a member of our technical support team to contact you.
ScandinaviaTroubleshooting and Product Support
If you have trouble installing a game from us try disabling any antivirus software before trying to install a game!, feel free to call our support for more info. We are very sorry for the inconvenience. Support is available in English as well as Swedish.
Phone: +46 8 437 40 606 (Monday - Friday 17.00 - 20.00)
simMarketIf you bought the game from simMarket.com you can use the following contact form: simMarket.com Support
Direct Sale Support (Online Versions only)If you bought a DLC or game directly from this website please contact our customer support:
GIANTS Software GmbH